Terms & Conditions

Mode of Payments:

We accept Credit Card payment and wire/swift remittances into our bank.

Clients will meet the cost of wire transfer which varies from Bank to Bank. For our purposes, Safari Travel Plus will include a bank charge of USD 40 to be inidicated in the client invoice.

On Credit card payments our credit card secure payment Gateway charge 5% of the total invoice amount. The Invoice to the client will include the credit card charge.

Registration, Booking confirmation:

A deposit of 20% is requested at the time of booking. The balance or final payment is due at least 7 days prior to the departure. If a reservation is made within 30 days of departure, the entire amount must be made within 7 days of the booking confirmation. When booking your holiday with Safari Travel Plus please quote the tour name, the intended date for arrival and departure, number of people traveling in your party, sleeping/ rooming arrangements and flight details, if known. This will ensure that our arrangements are concise and to your satisfaction. All payments as quoted and invoiced must be received in full before the start of the safari; and Safari travel Plus will not provide the service unless full payment is received.

Payment Mode:

All Quotations and Payments are in United States Dollars, unless otherwise specified, and shall be made by Credit Card or by Wire Transfer to our bank account – details to be provided on request. Safari Travel Plus will receipt your money, and send you a copy of the receipt, thereby confirming your safari. All payments as quoted and invoiced must be received in full before the start of the safari; and Safari Travel Plus will not provide the service unless full payment is received.

Cancellation:

Cancellations received by Safari Travel Plus 60 days or more prior to departure are subject to a 15% or $250 (whichever is higher) per person cancellation penalty. Generally, the following charges will apply from the date on which the company receives the written notification:

Cancellation received 60 days or more prior to the commencement of a tour – you will receive full refund less bank charges, and our booking fee equivalent to US dollar $250= or 15% ( whichever is higher) of the total refund value.

59 – 30 days—-50 % refund.
29 – 15 days—-25 % refund.
14 – 0 days —–Nil refund.

P.S Trip cancellation insurance is strongly recommended.

Tour Alteration:

Safari Travel Plus reserves the right to alter any route or tour arrangement, to cancel the operation of any scheduled tour should the conditions necessitate. The right is also reserved to decline, to accept or to retain any member of a tour at any time. Should you fail to join a tour, then join it after departure, or leave prior to completion, there will be no refund of the unused sectors.

Transfer of Booking:

In the event you are unable to travel due to extra-ordinary circumstances, we may transfer your booking to another party provided the arrangements remain the same and if suppliers (airlines, hotel etc) are ready to accept the transfer.

Complaints:

If the client has a complaint/refund query about any aspect of his/her holiday it should be reported immediately to the Safari Travel Plus tour leader while on safari. If the problem is not resolved to the client’s satisfaction, further complaint/refund query should be made by the client in writing to Safari Travel Plus Ltd not later than 30 days following completion of the holiday. Failure to do this, no claim may be brought against Safari Travel Plus.

Unused Services /Refunds:

There are no refunds for unused portions of the programme. It is understood and agreed that refunds will not be made to passengers who do not complete the tour for any reason whatsoever.

Arrangements:

Quoted tour rates include planning, handling and operational charges, based on the current rate of exchange and tariff. In the event of an increase in foreign exchange or tariff rates, rates are subject to revision.

Viewing Animals:

When it comes to game viewing, please be advised there are no guarantees. It is a privilege to see animals in their natural habitat. Take only a photograph; leave only a footprint. A gorilla permit guarantees you will trek gorillas to their location but does not guarantee that the gorillas be in plain sight.

Responsibility/ Liability:

Safari Travel Plus is not responsible for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control.

Without limitation Safari Travel Plus is not liable for any direct, indirect consequential, or incidental damage, injury, death, loss, accident, delay, or irregularity of any kind which may be have occasioned by the reason of any act or omission beyond its control, including, without limitation any willful or negligent or failure to act on breach of contract of any third party such as airline, train, hotel, local ground handler or safari operator.

Similarly, Safari Travel Plus is not responsible for any loss, damage, injury, death or inconvenience due to delay or changes of schedule, overbooking of accommodation, default of any third party, attacks by animals, sickness, the lack the appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, force majeure, war, quarantine, criminal activity, or any other cause beyond its control.